At Apan Mithila, we aim to ensure a satisfying shopping experience for our customers while respecting the efforts of our local artisans and vendors. Since our products are handmade, unique, and crafted with cultural significance, our refund and return policy is designed to balance fairness and quality assurance.

🔄 Return Eligibility

Customers may request a return under the following conditions:

  • The product is damaged, defective, or wrong item delivered.

  • The request is raised within 3 days of product delivery.

  • The item must be unused, unwashed, and in the original condition and packaging.

🚫 Non-Returnable Items

Due to the nature of the products, returns are not accepted in the following cases:

  • Minor color or texture variations in handwoven or handmade products.

  • Customized, made-to-order, or personalized items.

  • Products returned without original tags, packaging, or proof of purchase.

  • Delays in shipping caused by courier services or natural disruptions.

💰 Refund Process

  • Once your return request is approved and the item is received and inspected, a refund will be initiated.

  • Refunds will be processed to the original payment method or via bank transfer, usually within 7-10 business days after verification.

  • For Cash on Delivery (COD) orders, bank details will be required for refund processing.

🔄 Replacement Option

If available, customers can opt for a replacement instead of a refund for eligible return reasons (e.g., damaged or incorrect item).

📦 Return Shipping

  • If the return is due to our/vendor error (wrong or damaged product), the return shipping cost will be covered by Apan Mithila.

  • For any other reason, the customer may be responsible for return shipping costs.

🧵 For Handmade Products

Each item is crafted by local artisans, and slight irregularities or natural differences are part of the charm of handmade goods. These are not considered defects and are not eligible for return.

🛍️ Vendor Role in Returns

  • Vendors are expected to cooperate in resolving return/refund issues swiftly.

  • Frequent quality issues or customer complaints may result in product delisting or account suspension.

📧 How to Request a Return or Refund

  1. Email us at support@apanmithila.com within 3 days of receiving the item.

  2. Mention your Order ID, reason for return, and attach relevant images.

  3. Our support team will verify and guide you through the next steps.